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This can be accessed by administrators via the Teams Admin Center or in reporting software like Nasstar’s Teamwork Analytics.Īt low levels of packet loss, Teams is good at dealing with the issue. Teams and Skype for Business record the average and maximum packet loss on a call, along with lots of other data. You may experience packet loss if a network is too busy (too many people trying to use a limited amount of bandwidth), network equipment is malfunctioning, or the signals used for Wi-Fi or 4G are poor. Packet loss is usually expressed as a percentage of packets that don't reach their destination in time, or at all. If something on the network is bad, some of these packets may get lost along the way, or get delayed so much that they can't be used.įor example, a network switch or router may be failing, or a home worker sharing the Wi-Fi with family who are streaming video or playing online games. When you make a Teams call your audio, video, and screen sharing are sent over the network as streams of network "packets" - hundreds every minute. The most common cause of poor Microsoft Teams call quality is packet loss.
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Packet loss & Microsoft Teams call quality There are a few reasons why these things occur. And none of them are down to Teams itself. Or do you regularly get the dreaded message: “Your network is causing poor call quality”? Have you ever been on a Teams call and heard the garbled robot voice or experienced choppy video? Let’s talk about Microsoft Teams call quality.